About
Welcome behind the scenes at Future Accounting!
What We Deliver: Family Business Empowerment
As a forward-thinking accounting firm, we do more than just provide compliance services. We deliver Family Business Success, which is far more than just tax work.
Empowering Family Business is our promise.
Our motto, Your Future. Our Focus.
This reflects our commitment to empowering family business owners to take charge of their prosperity and shape their legacy.
Clients may not always remember every task we complete, but they’ll remember how we made them feel—valued, supported, understood. That’s where you come in. Every single person on this team plays a role in making that happen, without exception.
From:
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Being prompt and present
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Owning our work
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Keeping Communication Flowing
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Setting clear expectations
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Staying Strategic
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Focusing on Outcomes
To:
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proactive actions that create standout client experiences
This is what is setting us apart.
Why Family Business?
Family businesses power this country:
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70% of businesses are family-owned
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50% of Australia’s workforce is employed by them
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Yet nearly half say they’re lacking direction and operational clarity
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And almost 40% worry about succession
We’re here to change that.
And we’ll get there together, one great client experience at a time.
“We’ve had the privilege of working with Melissa Cunliffe as our accountant for over eight years, and we truly couldn’t ask for a more committed and capable professional on our team. Melissa is incredibly diligent, detail-oriented, and hardworking—but what sets her apart is her rare combination of professionalism and genuine human warmth.”
Emily and Steven Fagg - Stonybank Pty Ltd
Your Goals: Health, Wealth and Future are at the heart of all we do
Great client relationships are built on trust, transparency, and consistency. At Future Accounting, we go beyond just providing tax and compliance services—we create an experience that makes clients feel valued, supported, and confident in their future. To do this we keep the following six principles front of mind, all day everyday.
We Respond Promptly
All client calls and emails are acknowledged the same day—no exceptions. We know that timely communication builds trust and sets the foundation for strong relationships
We focus on outcomes, not just tasks
We go beyond simply ticking boxes, aiming for meaningful progress that clients will remember and feel positive about.
We plan and delegate brilliantly
By ensuring the right people are handling the right work, we follow clear systems and processes to make every step efficient and effective
We’re transparent from the start
We share clear fee proposals and set realistic expectations before beginning any work, so there are no surprises along the way
We keep clients in the loop
Regular and purposeful communication—at least monthly—keeps clients informed, strengthens relationships, and makes them feel valued
We stay proactive
We proactively plan and make recommendations through annual business catch-ups and regular follow-ups, ensuring our advice is always strategic and focused on the future