Privacy Policy
Introduction
At Future Accounting ("we", "us", "our"), your privacy is important to us. We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
What Personal Information We Collect
We may collect the following types of personal information both via this website and other electronic means:
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Full name, date of birth, and contact details (e.g., phone number, email address, postal address)
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Tax File Number (TFN), Australian Business Number (ABN)
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Bank account and financial details
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Employment and income information
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Details of your accounting and taxation needs
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IP address and browser activity when you use our website
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We do not collect sensitive information unless it is necessary for the provision of our services and you have consented to its collection.
Types of information
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
1. Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
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whether the information or opinion is true or not; and
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whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
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2. Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
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for the primary purpose for which it was obtained;
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for a secondary purpose that is directly related to the primary purpose; and
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with your consent or where required or authorised by law.
How We Collect Personal Information
We collect personal information in a variety of ways, including:
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Directly from you when you provide it to us (e.g., via contact forms, consultations, phone, or email)
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Through our website (e.g., cookies and analytics tools)
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From third parties such as the ATO, your employer, or financial institutions (with your consent)
How We Collect Personal Information
We collect personal information in a variety of ways, including:
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Directly from you when you provide it to us (e.g., via contact forms, consultations, phone, or email)
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Through our website (e.g., cookies and analytics tools). As a general rule, however, it is not possible to identify you personally from our use of cookies.
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From third parties such as the ATO, your employer, or financial institutions (with your consent)
Why We Collect and Use Your Information
We collect personal information in a variety of ways, including:
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To provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
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We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
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By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
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You can manage your marketing preferences through your account settings or by contacting our Privacy Officer. We will process opt-out requests within [DAYS] business days and maintain records of your preferences. Marketing communications will not exceed [NUMBER] messages per month, and each communication will clearly display preference management options. If you choose to opt-out, we will retain minimal Personal Information necessary to ensure compliance with your request.
How We Collect Personal Information
We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it.
Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations. We implement industry-standard security measures including encryption, access controls, and secure data centers to protect your Personal Information.
When deletion is required, we use secure erasure methods including digital shredding and physical destruction of storage media. For digital records, we employ 7 years retention periods for active data and 7 years for archived data, after which automated purge protocols permanently remove the information using government-approved secure deletion standards
Access and Correction
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​You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. The Australian Privacy Principles:
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permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
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allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
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Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
Cookies and Website Analytics
Our website uses cookies and analytics tools to enhance your browsing experience and improve our services. You can disable cookies through your browser settings, but this may affect the functionality of our site.
Marketing Communications
We may send you important tax updates, newsletters or updates about our services.
Complaints
If you believe we have breached your privacy, please contact us.
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If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy.
All complaints will be considered by and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
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If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.